CONFIRMED BOOKINGS, DEPOSITS & FINAL PAYMENTS The booking is not confirmed until paid the final payment has been paid. All properties require a deposit to be paid within two (2) days of initial request booking. Bookings made less than fourteen (14) days prior to the arrival date must be paid in full within 48 hours following request. All bookings will incur a $35.00 “Booking Fee” and is not refundable. DEPOSIT - Deposit required is 50% of total booking. Deposits are not transferable between properties. FINAL PAYMENTS are to be made no later than fourteen (14) days before date of arrival. DATE CHANGES – Any change in dates will incur a $50 Administration fee. CANCELLATION POLICY If you cancel your accommodation, and we can secure a replacement booking for the same period your deposit will be refunded less a $100.00 Cancellation Fee. If however the property cannot be re let one of following will apply:- - For cancellations over fourteen (14) days of the arrival date (and no other booking can be found to replace your dates) the full deposit is non-refundable. If any payments have been received over the deposit then the refund will be total amount paid to date, less the deposit. - For cancellations within 14 days of the arrival date (and no other booking can be found to replace your dates) 75% of the total tariff is non refundable. We recommend that all guests take out comprehensive holiday and travel insurance to cater for any unforeseen circumstances which may arise beyond any ones control. eg Natural Disasters like Bush Fires etc. If you shorten your stay, the unused portion of your rental is not refundable. All refunds where the payment method was credit card the refund will be processed via the same credit card. All other refunds will be by Cheque at the end of the month the refund is agreed. PAYMENT METHODS – Direct Deposit, Cheque or Credit Card (surcharge of 2% applies to credit card payments). CHANGES TO BOOKINGS BY OWNER When a booking is made, the deposit is accepted for the owner at that time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by an owner. However, if the property is sold, you will be notified, allowing time to organise alternative accommodation. If no alternative accommodation to your liking or no other accommodation is available then your full Deposit and any other payments will be refunded All properties under Blue Mountains Escapes management are privately owned and are rented on a fully self contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Blue Mountains Escapes to compensate or discount. ARRIVAL AND DEPARTURE TIMES The property is available from 2pm on the day of arrival and you must vacate by 10am on the date of your departure as shown on your booking confirmation, unless otherwise arranged. You will be charged $50 per hour or part thereof if you have not departed the premises at the agreed time. Early Check in (12 noon) and Late Check outs (12 noon) can be arranged ($25 for tariffs under $1000 and $50 for tariffs over $1000). If you wish a early check in or late check out, it must be arranged prior to your arrival and is subject to availability. KEY COLLECTION & RETURN Keys will be available for collection from Blue Mountains Escapes, 1/118 Wentworth St, Blackheath, NSW, 2785, Monday to Friday between 9:30am and 5pm (excluding Public Holidays). After Hours Key collection - The after hours key collection point is The New Ivanhoe Hotel Bottle Shop at the junction of the Great Western Highway and Govetts Leap Rd, Blackheath. Keys are to be returned to the letterbox situated IN THE WALL of our office at 1/118 Wentworth, Blackheath. You will be charged a$50 Administration Fee if the keys are dropped off at any place other than the Blue Mountains Escapes Office (1/118 Wentworth St, Blackheath). This includes leaving the keys at the property. LOST KEYS/REMOTES If keys and/or remotes are lost you will be charged for their replacement plus a $50 Administration Fee. If you require access to the property after hours you will be charged a Call Out Fee. After hours phone number is 0411-703-767. GUEST REGISTRATION - A guest registration form is required to be completed for all bookings and forwarded to Blue Mountains Escapes before your arrival date. The registration form requests details of your name, street address and credit card details. If credit card details cannot be supplied a $400.00 “Security Bond” is payable (cash or Cheque) no later than fourteen (14) days prior to the arrival date. Re-fund of the Security Bond will be returned as part of the mid month or end of month processes (which ever is first after the departure date. ON DEPARTURE - Garbage bins are provided with all properties. Please ensure that all garbage is removed from the property and placed in bins provided. Please read the sign in your holiday property for garbage collection day. You may be required to place the bin on the curbside for collection with the handle facing the property depending on your day of departure. You will be charged for extra cleaning if there is excess rubbish left at the property. Please turn off all heating (including electric blankets) and secure any fires that are still burning. The premises must be left in a neat and tidy condition as found on your arrival or you will be charged for excess cleaning. OUTDOOR OPEN FIRES - Outdoor open fires (including wood fired BBQ’s) are banned during certain periods of the year as circumstances governed by National Parks and Wildlife services. You must follow these directions. In addition to this not all owners allow open fires on their properties. See property information and refer to the NSW Rural Fire Brigade’s web site for Fire Ban information at www.rfs.nsw.gov.au BBQ’s - For properties with BBQ’s, we request owners to retain a supply of gas, however it is not always possible. We therefore apologise for any inconvenience. If you run out of gas please replace using the swap and go service at the IGA on the Great Western Highway, Blackheath. You will be refunded on presentation of the receipt. You will be charged for extra cleaning if the BBQ is left unclean. SMOKING - All properties are non-smoking and must be adhered to at all times. Please do not throw cigarette butts on the ground or in the garden. You will be charged for extra cleaning to remove any cigarette ends. INCLUSIONS AND EXCLUSIONS Linen - Not all properties supply linen (see property information regarding linen). Please bring your own bedding (top and bottom sheet and pillow cases), towels, hand towels, bathmats and tea towels. Alternatively you can hire linen from Blue Mountains Escapes. Please note linen must be used on all beds and sleeping bags are unacceptable. If linen has not been used you will be charged $35 per bed for laundering of the bedding. Wood - Not all properties that contain wood burning fires supply wood (see property information regarding heating and woods supply). Bags of wood (wood, kindling, paper and matches – approx 30 kg) can be purchased from Blue Mountains Escapes and will be delivered to the property on your arrival day. OCCUPANCY The premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for. No additional mattresses, tents or caravans are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made. PETS Pets are not permitted in any property with the exception of those that state they are “Pet Friendly”. See property information. Please note not all "Pet Friendly" houses are fully fenced - see property information for details. Guests are required to advise our office of the breed(s) of dog(s) and number of dogs coming to the property. Details are to be noted in the "Special requirements" field. Approval will be at the discretion of Blue Mountains Escapes. We ask all pet owners to ensure that the grounds of the holiday property rented are left in a clean and tidy state. You will be charged for extra cleaning if there is excessive mess inside the property and/or you fail to clean up any droppings left by your pet. We also ask, for the safety of your pet, that you administer a flea treatment to your pet prior to arrival PLEASE NOTE: Pets are not allowed in the bedrooms. GUESTS RESPONSIBILITIES All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area. Everyone on holidays likes to party, however we must stress that excess noise or behavior that is threatening to neighbours will not be tolerated. A "Callout Fee" will be charged to you if we have been asked to respond to any complaints of noisy or threatening behavior. We ask that children in your group refrain from playing in driveways which could be dangerous for them. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be payable by the guest. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners control. No responsibility is taken for guests personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period. All guests are responsible for any loss or damage arising from breakages or other damage to the unit or common property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. All properties are privately owned. Please respect the owner's property and do not move furniture around. You will be charged for any extra cleaning should this occur. Do not move items between properties. In the event a claim from the security deposit exceeds $150.00 you will be charged a $50 Administration Fee. Our staff will describe the premises, position and furnishings to the best of their ability and in good faith. No responsibility or refunds for alleged mis-representation can be accepted. LEFT ITEMS - if requested we will endeavor to recover and return items of value inadvertently left in your holiday property, but take no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $15.00 applies. Low value items found will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of. BAD BOOKS REGISTER - Blue Mountains Escapes participate in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. Blue Mountains Escapes reserves the right to cancel a booking where a guest may be registered on Bad Books. CLEANING RATES – If any additional cleaning is required as per above terms and conditions it will be charged at a rate of $37.50 per hour of part thereof. FEES THAT MAY APPLY AS PER TERMS AND CONDITIONS LISTED ABOVE will be automatically deducted from the Security Bond or off the Credit Card details provided as per the Guest’s signed Agreement. Please Note: The Deposit Constitutes Acceptance Of These Terms & Conditions.